When you work with Kaplan Early Learning, you are not just investing in high-quality educational furnishings and products. With us, you also gain the guidance and support of a team dedicated to your success. The Kaplan Customer Support Team works tirelessly to ensure your browsing, buying, and delivery experience is seamless and stress-free.
With four distinct segments, our team can handle everything from placing and tracking orders to troubleshooting delivery delays and managing product warranties. Whether you are an early childhood educator, administrator, or school district leader, our mission is the same – to provide you with the personalized support you need to minimize disruptions in the classroom and get quality materials into the hands of young children.
In this article, you will meet the Kaplan customer support team and learn how we exceed customer expectations at every touch point.
When shopping online, whether it is for classroom materials, a fun outfit, or new decor for your home, there may be times that you have questions or concerns. It could be that an invoice payment does not process, the website glitches and you lose saved cart items, an order does not arrive on time, or you want to ensure an item will meet your expectations before purchasing it. Whatever your question or concern, a customer support team is there to quickly care for your needs and help you find the perfect solutions and products.
With Kaplan customer support, our agents take time to understand customers' needs and lend a helping hand with a friendly, professional attitude. Our agents are well-versed in Kaplan products and early childhood best practices, allowing them to tailor their support solutions to match every customer's unique needs. Some of our agents were once professionals in the classroom themselves, so they understand the importance of helping you get back in working order as quickly as possible.
Kaplan divides its customer support team into four distinct segments:
Our assisted customer support agents include live switchboard operators who welcome calls to Kaplan and connect customers with the best agent for their specific needs. They can also help with questions about invoices, packing slips, paid receipts, and proof of delivery. Kaplan does have native Spanish speakers on staff to assist callers with their customer support needs.
Our customer order support agents ensure we have accurate customer account data, such as your shipping addresses and tax-exempt status. These agents can also help you place an order by phone or manage any orders through our website.
Key accounts support agents support multi-site organizations by overseeing ordering, shipping, and delivery requirements that connect corporate offices with schools and facilities in the field. This team can also support military and federal organizations. Our key accounts support agents work diligently to create a close partnership with customers in their daily operations.
Our customer account support agents can help you with any other questions or concerns, such as myKaplan account setup, sending you a copy of your invoice, checking your order status, answering concerns about defective or damaged products, helping you with warranty coverage, and assisting with product returns. This team also manages special requests and will assist with your Kaplan delivery schedule.
While Kaplan serves customers throughout the United States, our customer support team is on-site at our corporate headquarters in Lewisville, North Carolina. To preserve the hometown feel of our big corporation, our customer support team enlists real people, not automated messages, to assist customers with their questions and concerns.
Should you need assistance with an invoice, defect, delivery, or anything else regarding your Kaplan account or order, you can contact our customer support department by: