How to Get White-Glove Service for Your Furniture Order

In our more than 50 years in business, Kaplan has helped educators open hundreds of new childcare centers. Customers start with a large order from Kaplan, then they always want to know: will we offer free delivery and installation services? What about packaging trash removal? Can Kaplan deliver and set-up the new products over the weekend, so I don’t have to close the center and lose money?

Educators who are placing big orders often need extra support. For large refurbishments or new center openings, educators need help with scheduling the delivery, organizing the unloading process so boxes go to their correct locations in the building, unpacking and assembling products, arranging the classroom in a developmentally appropriate way, and removing all trash and packing materials.

These services, often called “white-glove delivery services” are meant to take the stress off educators so they can focus on supporting the children in their care. 

Why should I consider a delivery service for my classroom order?

Kaplan’s K-Truck Delivery & Setup teams save schools time and money. Instead of paying childcare staff overtime to unpack and assemble hundreds of products, a team of Kaplan specialists will take care of it. The Kaplan K-Truck teams are trained on how to best schedule and organize a large classroom delivery, and are educated on how to properly set up a classroom environment that maximizes learning.

Watch Now: See a K-Truck delivery in action and learn more about these services.

How do I qualify for white-glove delivery services?

The K-Truck Delivery Services are available to those who qualify. Contact your local sales rep to discuss your order.

Full-Service

• Expert consultation from Kaplan Room Designer
• Advanced 3D room layout rendering
• Product placement into domain areas and storage spaces as designed
• K-Truck Assisted Delivery Coordinator on-site assist to ensure the highest level of customer service and satisfaction
• Inside delivery to classrooms
• Unboxing items from shipping cartons
• Unboxing products from manufacturer's cartons
• Assembly of Furniture
• Furniture arrangement in room per customer's direction
• Basic product placement on shelves and tables
• Full inventory report
• Trash/cardboard removal to on-site trash bins provided by the customer

Premium Services 

• Inside delivery to classrooms
• Unboxing items from shipping cartons
• Assemble furniture
• Abbreviated inventory of large items
• Furniture arrangement in room per customer's direction
• Basic product placement on shelves and tables
• Trash/cardboard removal to on-site trash bins provided by the customerUnboxing products from manufacturer's cartons
• Full inventory report

Basic Delivery Assistance

• Inside delivery to classrooms
• Unboxing items from shipping cartons
• Assemble furniture
• Abbreviated inventory of large items
• Trash/cardboard removal to on-site trash bins provided by the customer

Teachers manage so many responsibilities on a daily basis that outsourcing a classroom delivery is often the best way to go. Professional vendors will take care of every detail from scheduling the delivery, to unloading, assembling, and arranging all items. This service takes the stress and resource strain off of centers that are already strapped for employees and the other resources this type of activity requires.

Want to talk to an education specialist about your delivery and installation needs? Email deliveries@kaplanco.com.